Director of Account Growth Management

Job Summary

A company is looking for a Director, Account Growth Management.

Key Responsibilities

• Lead, mentor, and develop a team of Account Growth Managers, promoting accountability and continuous improvement
• Review and guide routing and margin strategies to meet revenue and margin targets across accounts
• Collaborate with cross-functional teams to ensure AGMs have necessary tools and data for success

Required Qualifications

• Proven strategic leadership in managing high-value accounts with a focus on margin and revenue
• Extensive experience in account management or telecom/CPaaS, with at least 3 years in a leadership role
• Familiarity with SMS routing and A2P messaging standards
• Strong data interpretation skills, experience with tools like Tableau or equivalent
• Ability to build trust and alignment with cross-functional teams at strategic and tactical levels