3/17/2025
Ouchthorpe Ln, Wakefield WF1, UK
Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Wavenet is looking for a Service Desk Engineer to provide high-quality support for incident resolution and service requests. This role is integral to ensuring a best-in-class customer experience, exceeding expectations, and driving continuous service improvements.
As a key member of our service team, you will take full ownership of incidents and service requests, ensuring they are effectively diagnosed, categorised, prioritised, and resolved in line with agreed SLA and KPI targets. You will also work closely with internal and external teams, including 3rd party suppliers, to ensure timely and effective issue resolution.
Key Responsibilities:
Are you an experienced Service Desk professional looking for your next challenge? We’re seeking a proactive and customer-focused individual to join our team.
What You’ll Bring:
Key Skills & Experience:
Additional Qualifications (Preferred but Not Essential):
If you thrive in a dynamic environment and are passionate about delivering outstanding IT support, we’d love to hear from you!
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.