Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their team.

Key Responsibilities

• Answer inbound customer support calls and provide product troubleshooting and support
• Respond to customer inquiries via email, phone, and support ticketing system in a timely manner
• Educate customers on how to use products and document issues reported by customers

Required Qualifications

• Bachelor's degree
• 2+ years of experience in a customer support role
• Knowledge of Windows, PowerPoint, Word, Excel, or similar programs
• Ability to answer inbound support calls daily
• Experience leveraging AI tools and technologies to improve workflows