Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to provide exceptional customer service as the first contact point for users.

Key Responsibilities

• Respond to inbound live chats and emails promptly with informative and helpful responses
• Manage a queue of tickets, prioritizing based on the nature of the queries
• Investigate and resolve inbound tickets through various communication methods, ensuring efficient resolution

Required Qualifications

• Minimum 3 years of customer-facing experience in a customer support/service or help desk role, preferably in a SaaS environment
• Experience working at Level 1 and Level 2 in a multi-leveled support team
• Technically minded with the ability to quickly understand new platforms
• Ability to operate effectively in an agile, cross-functional environment
• Suitable National Criminal Check