Customer Support Advocate I

Job Summary

A company is looking for a Customer Support Advocate 1 - Accommodations.

Key Responsibilities

• Handle inbound and outbound phone and email interactions for accommodations, aiming for one-contact resolution
• Troubleshoot basic technical issues and escalate customer concerns when necessary
• Maintain records of customer interactions using a CRM tool and meet standard performance metrics

Required Qualifications

• At least 1 year of experience in a contact center environment
• Experience with office productivity software and CRM tools
• Ability to multi-task and prioritize in a fast-paced environment
• High School Diploma or equivalent education and experience
• Ability to type 40-60 words per minute