Job Summary
A company is looking for a Customer Success Manager.
Key Responsibilities
- Maintain regular communication with customers to enhance product utilization and ensure long-term success
- Guide customers through their journey and facilitate access to available resources
- Identify and address inefficiencies in customer workflows and provide updates on software enhancements
Required Qualifications
- Experience in a customer-facing role, preferably in Customer Success Management or Account Management in a SaaS environment
- Customer-centric approach with a focus on delivering excellent service
- Proactive collaboration skills across teams for optimal commercial outcomes
- Experience with business process software in customer-facing roles is advantageous
- Tech-savvy with the ability to simplify complex technical topics