Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer experiences in the residential mortgage market.

Key Responsibilities

• Manage customer relationships to ensure satisfaction and retention
• Implement and optimize workflows and AI-based automations for clients
• Collaborate with cross-functional teams to address customer needs and improve product offerings

Required Qualifications

• Experience in customer success or account management roles
• Strong understanding of the residential mortgage industry
• Proven ability to work collaboratively in a team environment
• Demonstrated ability to manage multiple projects simultaneously
• Relevant degree or equivalent experience in a related field