Customer Service Specialist

Job Summary

A company is looking for a Member Service Specialist I.

Key Responsibilities

• Respond to high volume customer inquiries via phone to ensure timely resolution of issues
• Educate customers on spending account products and IRS regulations to maximize usage
• Serve as a customer advocate by identifying needs and guiding them to appropriate resources

Required Qualifications

• High school diploma or equivalency required; associate degree preferred
• Must be 18 years of age or older
• One to two years of customer service and/or call center experience is a plus
• Proficiency with Microsoft Word, Outlook, Teams, and Windows operating systems
• Must have a secure and distraction-free location to work from home