Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for their Annuity Contact Center.

Key Responsibilities

• Answer inbound calls from customers regarding annuity inquiries and concerns
• Document customer interactions and perform research to address inquiries
• Identify and recommend process improvements to enhance customer service quality

Required Qualifications

• High School Diploma or GED
• 2-3 years of general client service experience
• Proficiency in Microsoft Office Suite and general computer navigation skills
• Ability to work from home with a reliable internet connection
• Must be available for 8-hour shifts Monday - Friday