Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional service to customers regarding claims inquiries.

Key Responsibilities

• Handle a high volume of incoming calls and address customer inquiries
• Update systems with new or revised information and ensure accurate documentation
• Communicate proactively with stakeholders to enhance the claims experience

Required Qualifications

• High School Diploma required
• Experience in a customer service role is preferred
• Ability to work independently and as part of a team
• Proficiency with computer software, including Microsoft Office and internal systems
• Ability to maintain confidentiality and adhere to service metrics