Customer Service Lead

Job Summary

A company is looking for a Customer Service & Order To Cash Lead.

Key Responsibilities:

• Lead customer service KPIs, focusing on On-Time In-Full (OTIF) and Customer Fill Rate (CFR)
• Manage order-related activities and resolve customer escalations and complaints
• Collaborate with cross-functional teams to optimize the order-to-cash process

Required Qualifications:

• Proven experience in Customer Service & Logistics (CS&L)
• Strong analytical skills with a focus on data-driven decision-making
• Proficiency in SAP and advanced skills in MS Office Suite
• Demonstrated customer orientation with influencing skills
• Ability to achieve productivity targets and enhance service levels