Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to assist customers with inquiries and resolve issues while maintaining brand standards.

Key Responsibilities

• Answer customer questions and assist with order placement and site navigation through phone, chat, and email
• Resolve customer issues in a timely and friendly manner while developing rapport
• Maintain a thorough knowledge of the company's products to effectively assist customers

Required Qualifications

• High School Diploma or equivalent
• One to two years of customer service experience preferred
• Professional phone etiquette and strong interpersonal skills
• Proficient in computer and software applications (Microsoft Office, Google Docs, Email)
• Ability to work in a quiet, distraction-free environment with a reliable internet connection