Crew Manager, Inflight

About the position

Responsibilities
• Supervise, direct, and coordinate job performance of Flight Attendants and Support Staff.
• Act as the Manager on Duty or in an operational support role on the concourse, at the gates, or on the aircraft as required.
• Coach and counsel subordinate employees to ensure compliance with company policies and procedures.
• Initiate corrective actions, including dismissals when necessary.
• Guide the development of Flight Attendants and Support Staff for greater responsibilities and promotions.
• Participate in task forces and planning activities to address departmental challenges and future direction.
• Ensure consistent delivery of quality service to customers.
• Conduct in-flight Quality Service Reviews and collaborate with various departments and vendors.
• Work shift hours, including weekends and holidays, as needed.

Requirements
• High School Diploma or GED equivalent.
• Current Flight Service, Passenger Service, or Passenger Sales experience is preferred.
• Understanding of working with a contract labor group is desirable.
• Ability to coach, develop, and lead a team of Flight Attendants.
• Excellent interpersonal, planning, and organizational skills.
• Must meet qualifications to train as a flight attendant.
• Neat, well-groomed appearance and service-oriented attitude.
• Ability to push/pull force of up to 60 pounds and perform physical job requirements, including emergency evacuation drills.
• Ability to coordinate multiple projects effectively.
• Must pass FAA criminal background checks and DOT drug tests.

Nice-to-haves
• Experience in a supervisory role within the airline industry.
• Knowledge of customer service best practices in aviation.

Benefits
• Travel perks for employees and their families to explore 365 destinations.
• Health benefits including dental, vision, and prescription coverage from day one.
• Access to wellness programs and resources.
• 401(k) program with employer contributions after one year.
• Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.