Intern & Learning Program Lead Coordinator (ILP Lead)

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (CAO) works to modernize city government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the city’s administrative functions and enabling resident-facing departments to evaluate, plan, and continually improve their service delivery.

The Intern & Learning Program Lead Coordinator (ILP Lead) will work in the Office of Talent & Employee Success, a division in CAO that focuses on the development and implementation of strategic human resource initiatives and process improvements working closely with the operating departments across the City of Philadelphia and the Office of Human Resources to implement these improvement initiatives. Our mission is to build a progressive City Workforce utilizing modern and transformational talent management strategies.

Position Summary

The Intern and Lad Program Lead Coordinator (ILP) is responsible for promoting and managing the city's Mayor’s internship program. This role involves developing, hosting and conducting information sessions with colleges and prospective employee supervisors (virtually and in-person), reviewing high volume of applications, coordinating internship interviews with city agencies, matching college interns with departmental internship positions, and developing a comprehensive 10-week internship program to include professional development, orientation, and career readiness, and collaborating with City agencies and programs for high school internships.

Additionally, this position will coordinate monthly college fairs for the City's Returning to Learning tuition discount program. This involves regular contact and relationship building with the college partners in the program and conducting info-sessions to promote the program to the City’s workforce.

Essential Functions

Program Design & Implementation:

• Design and implement the City’s internship and learning programs, ensuring alignment with departmental goals and workforce needs.
• Develop and schedule programming for the 10-week internship, including curriculum, training, presenters, activities, and events.
• Plan and manage monthly college fairs for the City’s Returning to Learning tuition discount program.
• Collaborate with college partners to schedule and host virtual or in-person fairs.
• Ensure event logistics, materials, and communications are prepared in advance.
• Track attendance, gather feedback, and assess the success of events for continuous improvement.

Build and Maintain Relationships with College Partners

• Serve as the primary liaison between the City and participating colleges.
• Regularly connect with college representatives to strengthen partnerships and address program needs.
• Identify opportunities to expand the program by engaging new educational partners.

Serve as Liaison Between City Law Departments and Educational Institutions

• Facilitate communication and collaboration between the City’s Law Department and participating schools to address program-related agreements, approvals, and inquiries.
• Ensure compliance with any legal or administrative requirements impacting the program’s operations.
• Act as the central point of contact to resolve issues efficiently and maintain smooth operations.

Promote the Returning to Learning Program

• Conduct information sessions to educate the City workforce about tuition discount opportunities.
• Develop and deliver presentations, outreach materials, and updates to ensure employees are aware of program benefits.
• Respond to inquiries from employees and assist them in navigating program details.

Support Program Communication and Tracking

• Maintain program records, event schedules, and contact lists of college partners.
• Assist with creating promotional content for newsletters, intranet postings, and department announcements.
• Monitor program metrics, such as employee participation rates, to measure impact and inform future outreach strategies.

Recruitment & Onboarding:

• Oversee recruitment, including posting job opportunities, conducting interviews, and coordinating onboarding.
• Collaborate with departments to attract diverse talent and conduct information sessions with colleges and students.

Mentorship & Professional Development:

• Create mentorship opportunities and develop workshops and training to support interns and entry-level employee career growth, ensuring meaningful development experiences.

Collaboration & Evaluation:

• Work with departments to ensure interns’ work experiences align with both their development and the City’s operations.
• Assess program effectiveness through feedback, using data to make improvements.

Events & Networking:

• Organize networking events, career fairs, and workshops to connect interns with City leadership and provide career growth opportunities.

Reporting & Communication:

• Maintain communication with HR and department heads, providing program updates and preparing reports on its impact.

Assist with other related duties as assigned.

Required Competencies, Knowledge, Skills, and Abilities

Knowledge:

• In-depth knowledge of workforce development strategies, internship programs, and talent management.
• Familiarity with entry-level employee recruitment and career pathways within government organizations.
• Understanding of adult learning principles and professional development strategies.
• Knowledge of how to design and implement effective training programs that align with organizational goals.
• Familiarity with project management techniques, including program design, implementation, monitoring, and evaluation.

Skills:

• Strong leadership skills with the ability to manage and mentor interns, as well as collaborate with other teams and department leaders to ensure successful program outcomes.
• Strong organizational, communication, and presentation skills, with proficiency in Microsoft Office Suite and relevant software
• Excellent verbal and written communication skills, including the ability to create compelling presentations and reports.
• Skilled at leading group sessions and workshops for interns and employees.
• Proficient in using Microsoft Office Suite and other relevant software. 
• Plan and organize tasks and projects efficiently, ensuring timely completion and effective resource management.
• Identify issues and develop practical solutions to address them.
• Establish and maintain positive working relationships with internal and external stakeholders.

Abilities:

• Ability to develop relationships with key stakeholders, including department leaders, HR staff, community organizations, and professional networks, to enhance the internship program and expand opportunities for participants.
• Ability to analyze complex issues, identify challenges, and develop practical solutions to improve internship and learning program effectiveness.
• Ability to adapt to changing program needs, evolving departmental goals, and participant feedback.
• Comfortable working in a dynamic, fast-paced environment with shifting priorities.
• Ability to work collaboratively with diverse stakeholders and manage multiple tasks and projects simultaneously.
• Provide direction, support, and guidance to interns and team members, fostering a positive and productive work environment.
• Adjust to changing priorities and work effectively in a dynamic environment.

Education: Bachelor's degree from an accredited college or university in Public Administration, Business Administration, Human Resources, Education, Political Science, Economics, or a related field.

Experience:

At least two years of experience in program coordination, internship management, human resources, or a related area.

Preferred Experience: Alumni of the City of Philadelphia Mayor’s Internship Program

We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria, we encourage you to apply.

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $55,000 - $70,000  

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx