Operations Coordinator (Energy practice)

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. 

Position Overview 

The Operations Coordinator will play a critical role in managing the Energy practice’s project pipeline and backlog, ensuring that client engagements are effectively tracked and resourced. This individual will also be responsible for organizing team meetings, tracking action items, and improving internal processes to enhance collaboration and efficiency. Additionally, the Coordinator will support major business development efforts and proposal development, helping to track opportunities, coordinate proposal submissions, and contribute to client engagement strategies.

The Operations Coordinator serves as a critical connection between, and among, the internal team of the Energy practice, their clients, and corporate departments. They will be proficient in technology and have exceptional organizational, time-management and communication skills, with a strong attention to detail. A successful Operations Coordinator will demonstrate initiative and responsiveness, pick up new skills quickly, and exhibit an ability to anticipate next steps. Key responsibilities include:

Project & Pipeline Management

• Maintain and update Energy practice pipeline and backlog of projects, ensuring visibility into upcoming work and resource needs.
• Track project timelines, deliverables, and key milestones to ensure that deadlines are met.
• Work closely with consultants and leadership to prioritize workstreams and identify potential bottlenecks.
• Oversee conflict checks, client retention letters, project code requests.
• Process vendor invoices, team expense reports, check requests and timesheets in a timely manner

Business Development & Proposal Support

• Support major business development efforts, tracking client opportunities and coordinating follow-ups.
• Assist in proposal development, including assembling materials, coordinating input from team members, and ensuring timely submissions.
• Help maintain CRM systems and track key client interactions to inform strategic engagement efforts.
• Conduct research and analysis to support market positioning and client outreach efforts.

Financial Performance Reporting & Analysis

• Develop and provide regular reports on financial performance for the practice, including revenue tracking, project profitability, and overall business health.
• Track and analyze individual performance metrics, including utilization rates and contribution to business development.
• Work with leadership to identify financial trends and opportunities to improve profitability and operational efficiency.
• Assist in budgeting and forecasting efforts to support strategic decision-making.
• Follow up and provide regular reporting on outstanding project unbilled, receivables and write-offs under direction of Vice Presidents and project managers.

Internal Operations & Meeting Coordination

• Organize team meetings, including scheduling, setting agendas, technology set-up, meeting room reservation, and food ordering.
• Track internal initiatives and ensure tasks are assigned and completed.
• Assist with internal knowledge management, ensuring that key documents, templates, and reports are organized and accessible.

Process & Workflow Optimization

• Identify opportunities to improve internal workflows, developing tools and templates to streamline operations.
• Support the development of standardized processes for project tracking, client reporting, and internal communication.
• Assist with the implementation of technology and tools that enhance team efficiency.
• Provide general administrative support: maintain calendars and routine correspondence, coordinate detailed travel arrangements, maintain files, and provide administrative backup for other support roles.
• Ensure adherence to corporate and practice marketing and social media protocols.
• Act as an internal and external liaison with corporate departments (Human Capital, Information Technology, Financial Administration, Communications, etc.) and other practices.
• Other administrative duties, as assigned.

Desired Qualifications 

• Bachelor’s degree in related discipline;
• 2-5 years of relevant work experience in a support or billing role; experience in the energy sector (particularly electricity or natural gas) strongly preferred;
• Intermediate to advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook); proficient with technology and learning new software programs;
• Strong client invoicing experience, ideally with exposure to time-based and fixed price billing, in a high volume environment;
• Experience with financial management/invoicing software;
• Proven contract management capability; editing, facilitating and maintaining client and/or vendor retention letters;
• Prior experience with client communications and outreach;
• Exceptional attention to detail with a quantitative orientation and focus on quality in work product;
• Exhibit good judgment and problem-solving skills in a fast-paced environment; able to maintain confidentiality of sensitive information;
• Energetic self-starter with strong interpersonal skills including a cooperative and professional attitude;
• Well-organized, flexible and capable of managing multiple priorities simultaneously;
• Outstanding written and oral communication skills;
• A high level of initiative, a strong work ethic and dedication to quality.

To Apply

To be considered for this position, we require the following:

• Resume – please include current address, personal email and telephone number;
• Cover letter – please describe your interest in CRA and how this role matches your goals.

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.

 

Washington, D.C. requires CRA to include a good-faith estimate of the wage range for this role. This range is specific to individuals applying to work in our Washington, D.C. office and considers a number of factors including but not limited to experience, education level, and expertise. A good-faith estimate of the base wage range for this role is $65,000 - $80,000; actual total compensation may also include benefits and bonus.