Case Manager - Texas and Arizona

Job Summary

A company is looking for a Case Manager located in Phoenix, AZ or Dallas/Fort Worth, TX.

Key Responsibilities

• Act as the primary point of contact for client, provider, and customer inquiries and escalations
• Support patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies
• Maintain accurate documentation and communication to support program goals while upholding patient privacy laws

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience in customer service, call center, or insurance roles preferably within a healthcare or pharmacy setting
• Ability to work assigned 8-hour shifts between program operating hours of 8am-8pm EST
• Proven ability to manage a case load and prioritize tasks
• Ability to proficiently use Microsoft programs