Care Management Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II to assist with administrative care management activities.

Key Responsibilities

• Provide outreach to members via phone to assist with care plan next steps and resource connections
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in accordance with state and regulatory requirements

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Experience in high-volume call environments, preferably in healthcare
• Bilingual skills are a plus
• Knowledge of health plan activities and resources is beneficial