Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Cantonese or Mandarin Speaking).

Key Responsibilities

• Answer daily telephone calls and document all interactions in the customer service module
• Collect and verify information regarding authorizations, claims, and member concerns
• Assist with member outreach communications and resolve walk-in member issues

Required Qualifications

• High School Diploma or GED
• Experience using Microsoft applications such as Word, Excel, and Outlook
• Experience working in customer service
• One year of related experience and/or training, or equivalent combination of education and experience
• Fluency in Mandarin or Cantonese