Bilingual Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Proactively reach out to drivers to set clear expectations and instructions
• Address ad-hoc issues with empathy and urgency
• Develop a deep expertise in the new product, systems, and tools

Required Qualifications

• 2+ years of experience in a fast-paced customer service role (tech, hospitality, or grocery preferred)
• Fluent in English and Spanish (required)
• A natural problem-solver who can work independently and find creative solutions
• Above-average tech-savviness, including proficiency with Google Sheets