Operations Engineer (Zoom SaaS Platform and AWS CloudOps)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Responsibilities:

• Support Zoom client meeting features such as meetings, team chats, whiteboard, webinar, cloud recording, AI companion, clips, notes, meeting captions, breakout rooms, and customer-managed key service with AWS.
• Support the deployment and management of Zoom Rooms at scale.
• Manage SaaS tenant controls and Zoom client settings, including Windows group policies and Intune managed devices (Apple iOS and Windows devices).
• Oversee cloud operations for Zoom meeting hybrid nodes hosted in AWS government commercial cloud.
• Manage cloud operations relating to RedHat Enterprise Linux AWS instances configured with roles such as Squid proxy, NAT, and NGIX load balancers.
• Ensure the documentation and operationalization of operations processes, controls, and technical designs.
• Evaluate and work out support processes with the Product Manager for new Zoom feature releases before enabling them for production deployment.
• Ensure smooth service delivery and implementation within the business context.
• Comply with technical, quality management, and security guidelines and policies.
• Manage infrastructure operations and support services to meet agreed service levels.
• Propose new solutions to enhance operational efficiency and improve infrastructure and services.
• Plan and support regular compliance and governance activities, such as annual security assessments and regulatory audits.
• Manage the incident escalation process with vendors, other infrastructure teams, and stakeholders.
• Lead regular operations cadences and contribute to product development and enhancements.
• Track assets related to service operations and availability.
• Other duties as assigned by the Manager or Team Lead.

• 3-6 years of relevant technical experience in a demanding, agile environment. Prior managerial and leadership responsibilities are an added advantage for more senior roles.
• Proven record of successfully delivering high-impact, complex projects while managing risks.
• Ability to work independently and collaboratively with strong analytical, management, and planning skills.
• Strong vendor and stakeholder management skills.
• Demonstrated ability to build and maintain relationships with a wide range of people at both junior and senior levels.
• Proactive, dynamic, and possessing strong analytical/conceptual thinking and problem-solving skills.
• Excellent written, verbal communication, presentation, and negotiation skills.
• Familiarity with ITIL-based service management frameworks.
• Related certifications such as Certified Scrum Master, AWS Associate certification, and Red Hat Certified System Administrator/Engineer are an added advantage.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.