Customer Support Assistant

About Us

Messa Sync is a dynamic and fast-growing company committed to delivering top-quality logistics and supply chain solutions. Our team is dedicated to efficiency, reliability, and innovation, ensuring that our clients receive the best service possible. We offer a supportive work environment where employees can develop their skills and grow within the company.

Job Description:
As a Customer Support Assistant, you will be the first point of contact for our clients, offering exceptional support and assistance in addressing their needs. You will play a key role in ensuring our customers receive top-tier service and satisfaction. This position requires excellent communication and problem-solving skills, along with a customer-focused approach.

Responsibilities:

• Responding to customer inquiries through various channels, including phone, email, and live chat
• Providing accurate information about products and services
• Resolving customer issues in a timely and professional manner
• Documenting customer interactions and maintaining detailed records
• Collaborating with team members to ensure a smooth customer experience
• Managing customer concerns and escalating when necessary
• Ensuring follow-up on all issues and ensuring customer satisfaction

Skills and Qualifications:

• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Ability to handle high-pressure situations
• Strong attention to detail and organization
• Experience in customer service or a related field is preferred
• Proficiency in Microsoft Office Suite and other relevant software
• Ability to work independently and as part of a team

Benefits:

• Competitive salary ($47,000 - $53,000 per year)
• Growth opportunities within the company
• Health, dental, and vision insurance
• Paid time off and holidays
• Training and professional development programs
• Supportive and inclusive work environment

Job Type: Full-time, Permanent

If you are passionate about delivering outstanding customer support and are eager to join a growing company, apply today!