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Customer Support Assistant

3/16/2025

Birmingham, AL, USA

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Company Description

About Us

Messa Sync is a dynamic and fast-growing company committed to delivering top-quality logistics and supply chain solutions. Our team is dedicated to efficiency, reliability, and innovation, ensuring that our clients receive the best service possible. We offer a supportive work environment where employees can develop their skills and grow within the company.

 

Job Description

Job Description:
As a Customer Support Assistant, you will be the first point of contact for our clients, offering exceptional support and assistance in addressing their needs. You will play a key role in ensuring our customers receive top-tier service and satisfaction. This position requires excellent communication and problem-solving skills, along with a customer-focused approach.

Responsibilities:

  • Responding to customer inquiries through various channels, including phone, email, and live chat
  • Providing accurate information about products and services
  • Resolving customer issues in a timely and professional manner
  • Documenting customer interactions and maintaining detailed records
  • Collaborating with team members to ensure a smooth customer experience
  • Managing customer concerns and escalating when necessary
  • Ensuring follow-up on all issues and ensuring customer satisfaction

 

Qualifications

Skills and Qualifications:

  • Strong verbal and written communication skills
  • Excellent problem-solving abilities
  • Ability to handle high-pressure situations
  • Strong attention to detail and organization
  • Experience in customer service or a related field is preferred
  • Proficiency in Microsoft Office Suite and other relevant software
  • Ability to work independently and as part of a team

 

Additional Information

Benefits:

  • Competitive salary ($47,000 - $53,000 per year)
  • Growth opportunities within the company
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Training and professional development programs
  • Supportive and inclusive work environment

Job Type: Full-time, Permanent

If you are passionate about delivering outstanding customer support and are eager to join a growing company, apply today!