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Customer Support Assistant

3/16/2025

Highland Heights, KY 41076, USA

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Company Description

About Us

Captura Hall is a dynamic and customer-focused company dedicated to providing exceptional service and professional solutions. Our team is committed to fostering a welcoming and efficient work environment while maintaining the highest standards of excellence.

 

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This role involves assisting customers with inquiries, providing product or service information, and ensuring a seamless customer experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer support.

Responsibilities

  • Respond to customer inquiries via phone and email in a professional and timely manner.
  • Provide accurate information about products and services.
  • Assist in resolving customer complaints and escalate issues when necessary.
  • Maintain records of customer interactions and transactions.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Follow company policies and procedures to provide consistent support.

Qualifications

Skills & Qualifications

  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks efficiently.
  • Attention to detail and problem-solving abilities.
  • Proficiency in using customer support software and Microsoft Office.
  • Prior experience in customer service or administrative roles is preferred.

Additional Information

Benefits

  • Competitive salary based on experience.
  • Opportunities for career growth and professional development.
  • Supportive and team-oriented work environment.

If you are looking for a career in customer support within a company that values professionalism and growth, we encourage you to apply.