Customer Support Assistant

About Us

Captura Hall is a dynamic and customer-focused company dedicated to providing exceptional service and professional solutions. Our team is committed to fostering a welcoming and efficient work environment while maintaining the highest standards of excellence.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This role involves assisting customers with inquiries, providing product or service information, and ensuring a seamless customer experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer support.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide accurate information about products and services.
• Assist in resolving customer complaints and escalate issues when necessary.
• Maintain records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer satisfaction.
• Follow company policies and procedures to provide consistent support.

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently.
• Attention to detail and problem-solving abilities.
• Proficiency in using customer support software and Microsoft Office.
• Prior experience in customer service or administrative roles is preferred.

Benefits

• Competitive salary based on experience.
• Opportunities for career growth and professional development.
• Supportive and team-oriented work environment.

If you are looking for a career in customer support within a company that values professionalism and growth, we encourage you to apply.