Account Manager

Job Summary

A company is looking for an Account Manager to improve customer retention and ensure satisfaction throughout the loan process.

Key Responsibilities

• Collaborate with clients, sales, and operations to manage pipeline movement and expedite the loan process
• Review loan conditions for accuracy and advocate for expediency in the loan process
• Serve as a liaison to identify and resolve loan-level or process-related issues

Required Qualifications

• Minimum of 2 years of relevant experience in mortgage processing and/or account management
• Possess an undergraduate degree or equivalent professional experience
• Solid understanding of industry guidelines and policies
• Adept with technological solutions, including LOS and underwriting engines
• Ability to forge and nurture effective business relationships, both internally and externally